Assistance and answers to frequently asked questions (FAQs)

The Senior Paper digital edition is a self-service subscription available through our website. Subscribers get instant access to our current issue and a select catalogue of back issues. Subscribers can choose either monthly or annual access billing, depending on their preference.

A digital edition subscription is required for access to the digital issues. Digital edition subscriptions are not included with print subscriptions and can only be purchased here.

Answers and instructions on how to use this site and the digital issue reader are available here. Please read through all the questions and answers. Click the questions below to reveal their answers.


About the Digital Edition

The Senior Paper is a subscription-based publication and digital edition issues are accessed by paid subscription billed either monthly or annually, depending on your preference.

Monthly access is $3.95 (tax included); Annual access is $36.95 (tax included) – 22% off the monthly access price. Both plans provide access to the current digital issue and the select catalogue of back issues.

Click here to start a digital edition subscription.

If you currently subscribe to the Print Edition (newsprint) and would like to switch to the Digital Edition (read online via computer or tablet), you must contact us to switch editions.

The Senior Paper digital edition is only available though our website, and cannot be purchased offline. A subscription (billed monthly or annually) is required to access the digital issues. If you’re ready to subscribe to the digital edition, you can sign up here. You can also find step-by-step signup instructions here.

If you currently subscribe to the Print Edition and would like to switch to the Digital edition (i.e., stop receiving the print issues and start reading The Senior Paper online), click here.

Digital edition subscriptions include instant access to the current issue, as well as select back issues in our catalogue. Subscribers choose either monthly or annual billing, depending on preference and access requirements.

– Monthly billing gives subscribers 30 days of access starting on date of purchase and automatically renews each month until cancelled.

– Annual billing gives subscribers 365 days of access starting on date of purchase and will automatically renew each year until cancelled, or if credit card is expired/unable to be charged.

You can check the status of a digital edition subscription by clicking here. (Digital edition account required.)

A subscription to the print edition is not required to access the digital edition or vice versa. The print edition and digital edition are considered stand-alone editions with their own stand-alone accounts, and subscribers can choose the option that best suits their needs:

The digital edition is a replica of the print edition in digital format. The digital issues can be viewed on computers, tablets, and smartphones through a web browser. While the digital issues may include additional digital media (video, audio, etc.) not available in the print edition, the editorial content is the same for both print and digital editions.

The digital edition is only accessible by self-service online subscription. Phone or mail ordering options are not available for the digital edition.

Subscribers who would like to access the digital edition will need an accessible email account for communication and notifications, as well as a valid Visa or Mastercard for automatic recurring billing.

Digital edition subscriptions are not included with print edition subscriptions and vice versa. Each edition has its own costs to produce and publish. To keep subscriptions affordable and to ensure people are not paying for something they do not want, we do not automatically pass these costs onto subscribers who only want one of the editions, either print or digital.

The Senior Paper is a subscription-reliant publication. Not every print edition subscriber will want the digital edition and vice versa.

It would be unfair to have subscribers of one edition subsidizing the cost of producing something they do not want or use. We give subscribers the option of paying for only what they want, rather than having to subsidize what they do not.

Yes. Digital issues are replicas of print issues and while many subscribers will opt for either the print edition or digital edition subscription, rather than both, some subscribers may choose to subscribe to both.

To help ensure subscribers are not unfairly subsidizing the costs of an edition they don’t want, subscriptions are sold as stand alone for each edition and must be purchased separately. Print edition subscriptions are purchased annually and digital edition access can be purchased monthly or annually.

The digital edition requires an internet connection and is not available for download. It cannot be saved for offline reading.

The Senior Paper is published for the first Monday of each month. Digital issues are available the first day of every month except August (no issue). Digital edition subscribers receive an email when a new issue is available.

Using This Site

You will need to sign up and create a digital edition account, selecting either monthly or annual access. Once you have successfully signed up, you will have instant access to the current issue and a select catalogue of back issues.

To access issues while signed into your account, click the front page image or the issue date to launch the issue.

If you are not signed into your digital edition account when you click on a front page image, you will be prompted to sign in with the email address and password used to create your digital edition account.

Once signed in, you’ll be directed to the issue and you can click the image to launch the issue.

Our digital issue has multiple viewing options depending on the device subscribers use, including Single Page or Double Page*, and Page Fit or Page Fill. These options allow subscribers to customize their own reading experience. Click here to learn how to use the reader settings to customize your experience.

*Double Page view not available on tablet/mobile devices

The Senior Paper digital edition is viewed with a web browser and is compatible with all major browsers on computers, tablets, and smartphone devices (Safari, Chrome, Firefox, etc.). Our website uses cookies to deliver the digital edition and you must have cookies enabled in your browser for the digital edition to work.

If you are unsure how to check or turn cookies on in your website browser, visit whatismybrowser.com (not affiliated with The Senior Paper, opens in a new tab) to see if your browser cookies are on.

If you can see the front page images on our website, but when you click an image, you see a blank white page with the following message: “In order to view this publication you must log-in via the publisher’s website”, you may not be signed into your digital subscription account. You must be signed into your digital edition account to read the digital issues. Click here to sign in.

If you are still having problems viewing the digital issue, please sign into your account, click here to contact us.

Note: We do not offer technical support or training assistance on how to use computers, tablets, or smartphones and only provide assistance directly related to accessing and viewing the digital edition.

 

Cookies are small text files that websites store in your browser’s cache (memory) when you visit a website. Websites use them for many purposes – including storing login status, remembering cart items in an e-commerce store, or identifying whether a visitor is a new or returning user, etc.

The Senior Paper uses website cookies to deliver the digital edition and we require cookies to be enabled. You can find our cookie declaration here.

Our Privacy Policy can be found here, and our website Terms and Conditions can be found here.

Back issues can be found under the ‘Issues’ tab in the menu, or by clicking here.

To read any issue, simply click on its front page picture.

If you are signed into your digital edition account, a new page will load that says “click the front page to launch the issue.”

If you are not signed into your account, you will be directed to enter your email and password to sign in. (If you do not have an account, you can choose to signup at this time.)

Enter your email address and password in the ‘Sign In’ fields and click the ‘Sign in’ button. You will be signed into your account and returned to the issue you would like to read.

My Digital Edition Account

Digital edition and print edition accounts are not the same. Most subscribers want either the digital edition or the print edition. For this reason, accounts are not linked. This is to ensure each edition is not subsidizing the other, and that subscribers aren’t paying for something they do not want.

If you currently subscribe to one edition and would like to subscribe to both editions (additional fees apply) you can order from the links below:

Digital edition access is not included with print subscriptions. Subscribers to the print edition cannot sign in to this digital edition site unless they have also purchased digital edition access. Print edition subscribers who would like to have digital edition access can purchase it separately here.

To help ensure the privacy and security for our subscribers, the online store (here) for print edition accounts is not connected to digital edition accounts.

To access the digital edition, you will need to create a digital edition account. You can log in or signup here.

We use different (non-related) software platforms for our print edition and digital edition. Because these platforms are not related, information provided for one will not transfer to the other. Information entered to create an account at our print edition store will not create, nor transfer to, a digital edition account.

If you have created an account to make print edition purchases, you will still have to create a separate digital edition account, and vice versa.

If you have trouble signing into your account, please check to ensure you have correctly entered the email address and password used to create the account. It may help to refresh your browser window to clear any old information out first, then enter it again.

If this does not work, you can reset your password by clicking here. You will be prompted to enter your email address (the email address used to create the account) and you will receive an email with instructions to reset your password so that you can sign in.

You can reset your password by clicking here. You will receive an email with instructions to reset your password and you can then sign in to your account.

All users who sign up for our digital edition must agree to the following terms at the bottom of the signup page:

By creating an account with The Senior Paper, I understand that my subscription includes residents of my household only. I agree not to share my username and password with anyone living outside my household. I understand that if I share my username and password with anyone living outside my household my account will be terminated.

Sharing usernames and passwords is a serious privacy and security risk. It gives full access to a user’s personal information. We take the privacy and security of our users seriously and we do not allow account sharing outside of immediate households.

Accounts shared among multiple households would be in breach of the user contract terms and conditions and will be terminated without refund.

Digital edition accounts are intended for individual/household use only, as personal information including billing name, email address, and credit card  is collected and retained for billing and account delivery purposes. The email address and password provided at time of account setup act as login credentials and users must be logged in to access digital issues. Anyone logged into the account will have access to subscription and billing information.

We understand it may be necessary to create an account on another person’s behalf – such as a parent, grandparent, neighbour, or friend. By creating an account on someone else’s behalf, you (the account creator) and they (the account user) would constitute a ‘household’ and both parties are bound by our policy that accounts cannot be shared with anyone outside the household.

It is your responsibility as the account creator to inform the member(s) of your household that sharing login credentials is a violation of site policy and can result in account suspension or termination.

We offer subscribers the option of either monthly or annual billing options. Payment information is collected and retained in accordance with our terms of use and privacy policy upon successful sign up and subscribers receive access for the selected term (monthly or annual).

After the initial term ends, monthly billing occurs automatically every 30 days and annual billing occurs automatically every 365 days.

Monthly billing subscribers are sent an email announcement about one week prior to the automatic renewal. Annual subscribers are sent an email announcement about two weeks prior to the automatic renewal.

Subscribers to the digital edition can check their account status and billing renewal information by visiting their account.

The Senior Paper uses automatic recurring billing to deliver access to digital edition subscribers and we take the security and privacy of subscribers seriously.

Credit card information is stored securely and charged according to the billing schedule selected by subscribers. All credit card transactions are done through Secure Socket Layer (SSL) and all credit card handling, including storage, is Payment Card Industry (PCI) compliant.

All information provided to The Senior Paper is handled in accordance with our Terms & Conditions and our Privacy Policy.

Payments made to The Senior Paper will show on credit card statements from The Senior Paper and subscribers can find their payment history and receipts under the My Account option. (Users must be logged in to view.)

Once logged in, scroll down to find Account Settings, Payment History, and Invoice History.

Subscribers can manage their subscription and make changes to their access plan by visiting their subscription page. To change the subscription page, click on the ‘Change Subscription’ link to display the available options.

Subscribers can visit their account page to make changes to subscription options, their contact information, email address, and passwords.

Note: Changes made to digital edition account information does not update print subscription account information. To update print subscription account information, please click here.

Absolutely! All subscribers—print and digital—are invited to share their wonderful, precious memories with us! More information on submission guidelines and how to submit stories can be found here.

Click here to manage your digital edition subscription details (sign in required). On that page, click ‘Cancel Subscription’ at the bottom and follow the onscreen prompts.

Upon account cancellation, users continue to have access to all available issues until their purchased access plan (monthly or annual) expires.

Refunds are not available for the monthly billing access plan. A prorated refund may be available for annual billing access plan subscribers, if cancellation occurs within the first 45 days of purchase/payment.

If applicable, refunds will only be credited back to the purchasing credit card, and access will be revoked. After 45 days, refunds are not available upon cancellation, however access will continue until the plan expires.

The Print Edition

Print edition subscriptions to The Senior Paper can be purchased here.

Visit here for print edition resources.